The Top Rated Seller Back Office Discount is Super Important with the new eBay changes
As you may remember, I spoke with a rep at eBay in Salt Lake City several weeks ago about my personal account and ways to bring down my fees. He had great advice for me! Thank you, Doug! He felt that the 20% increase in my final value fees due to shipping being charged, could be offset with the 20% TRS (Top Rated Seller) final value discount.
I haven’t qualified for this in quite some time. I know that I need to spend more time at Headquarters providing fantastic customer service to get the TRS ranking back.
I want to share with you three emails that came in on Monday night when I was working late at HQ and being PROACTIVE instead of REACTIVE to potential problems.
These examples and the way I dealt with them are the kind of fantastic customer service that will get us all TRS and keep us there. I was very pleasantly surprised at how NICE customers are if we just keep them in the loop.
Example #1: Broken Saucer
I received my order today; however, one of the saucers arrived in two pieces. Do you possibly have another?